- Shipping Policy
USPS Priority Mail Shipping
Our office hours are Monday-Friday, 9:00 am to 5:00 pm (Mountain Time). Our shipping deadline each day is 1:00 pm (Mountain Time). Processing Times are as follows:
Order Placed Order Ships
Friday after 1:00 (MT) - Monday 1:00 (MT) Monday Afternoon
Monday after 1:00 (MT) - Tuesday 1:00 (MT) Tuesday Afternoon
Tuesday after 1:00 (MT) - Wednesday 1:00 (MT) Wednesday Afternoon
Wednesday after 1:00 (MT) - Thursday 1:00 (MT) Thursday Afternoon
Thursday after 1:00 (MT) - Friday 1:00 (MT) Friday Afternoon
These times are estimates that are subject to change. If we have any issues with your order (incorrect address, products out of stock, etc.) your order will be put on hold until a customer service representative can contact you.
United States Shipping (Includes Hawaii and Alaska)
When entering your shipping information please make sure that the address you enter is one that receives mail through the post office (P.O. Boxes are preferred). To most destinations, packages take 2-4 days to arrive. The amount of time that it takes to receive your package can be effected by the weather and how busy the Postal Service is (i.e. around the holiays shipping times can double). As soon as your package is shipped you will be emailed with a tracking number (please check your junk mail folder if you don't see it in your inbox). It will take several hours after receiving your tracking number, before tracking information is available. If you have not received your package one week (7 days) after placing your order please contact us. If your tracking information says that your package has been delivered, but you did not receive it, you will need to file a claim with your post office.
We currently offer international shipping to the following countries: Canada, Australia, New Zealand, England, and Germany. Shipping is based on weight and in most cases, the more items you purchase, the less your cost per pound will be. Please be aware though, that the larger the order, the more likely it is to get held up at customs. Most international packages take about two weeks to arrive, but can take as long as 30 days.
UPS rates are automatically generated based on weight and location. When selecting an expedited service, such as 2nd Day Air or Next Day Air, please note that this does not include the time it takes to process your order. For example, orders placed Saturday and Sunday will not be shipped until the following Monday, regardless of the shipping method you have chosen.